Why ProCare 7x24x4 Onsite?
- This plan is our premium offering for those customers with mission critical equipment and require the quickest route to hardware replacement.
- Offers 4 hour, expedited hardware replacement with an onsite technician to perform the physical hardware replacement and subsequent testing under the direction of a remote ProCare engineer, 24 hours a day, 7 days a week!
ProCare 7x24x4 Onsite Services:
- Access to Technical Support
- Provides a 30 minute SLA access into ADTRAN Technical Support
- After-hours Emergency Support
- Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN Technical Support is available
- Access to Software Releases and Patches
- Receive access through the ADTRAN website to the latest software releases for your ADTRAN product
- Sign up for automatic software release notifications through the Support Community
- Automatic Configuration Backup by Request
- Let ProCare perform routine backups of your equipment's configuration
- Advanced Hardware Replacement
- This plan provides four hour hardware replacement
- Eligible for Discounted Remote Professional Service Vouchers (PSVs)