7x24x4 Remote

Why ProCare 7x24x4 Remote?

  • This plan is ideal for those customers with mission critical equipment and require the quickest route to hardware replacement.
  • Customers are technically capable of performing the onsite tasks under remote guidance from ProCare or has a designated point of contact to perform those tasks.

ProCare 7x24x4 Remote Services:

  • Access to Technical Support
    • Provides a 30 minute SLA access into ADTRAN Technical Support
  • After-hours Emergency Support
    • Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN technical support is available
  • Access to ADTRAN Software Releases and Patches
    • Receive access through the ADTRAN website to the latest software releases for your ADTRAN product
    • Sign up for automatic software release notifications through the Support Community
  • Automatic Configuration Backup by Request 
    • Let ProCare perform routine backups of your equipment’s configuration
  • Advanced Hardware Replacement
    • This plan provides four hour hardware replacement
  • Eligible for Discounted Remote Professional Service Vouchers (PSVs)