Why ProCare 7x24x4 Remote?
- This plan is ideal for those customers with mission critical equipment and require the quickest route to hardware replacement.
- Customers are technically capable of performing the onsite tasks under remote guidance from ProCare or has a designated point of contact to perform those tasks.
ProCare 7x24x4 Remote Services:
- Access to Technical Support
- Provides a 30 minute SLA access into ADTRAN Technical Support
- After-hours Emergency Support
- Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN technical support is available
- Access to ADTRAN Software Releases and Patches
- Receive access through the ADTRAN website to the latest software releases for your ADTRAN product
- Sign up for automatic software release notifications through the Support Community
- Automatic Configuration Backup by Request
- Let ProCare perform routine backups of your equipment’s configuration
- Advanced Hardware Replacement
- This plan provides four hour hardware replacement
- Eligible for Discounted Remote Professional Service Vouchers (PSVs)