Support

Product Selection & Design Assistance

Our Network Design Engineers are available Monday – Friday, 8am – 5pm CT, excluding ADTRAN Holidays, to provide Pre-Sales assistance with the following:

• Product Capability and Functionality questions
• ProServices and Network Care Programs, including service and replacement plans, maintenance, installation and training
• Application Design Assistance
• Generating Material Parts List, depending on product area may include:
  • Hardware part numbers
  • Software part numbers
  • Optics part numbers
  • Service plan options
  • Specific BOMs to fit application requirements, with quantity and list price
• Questions related to technical documentation in the Support Community or assistance navigating adtran.com

If you need product configuration or post-sales technical support, open a support case.
To expedite your ticket creation, log in before opening your Pre-Sales Case.